Customer Satisfaction Assessments measure the effectiveness and efficiency of One-Stop Career Centers. They also help fulfill federal mandates established by the Workforce Investment Act. Evaluating the quality and effectiveness of career training, customer satisfaction surveys also measure services provided to job seekers and employers. Our Customer Satisfaction Assessments help to improve workforce services by providing honest, direct feedback from participants, and employers. Our team uses telephone calling to collect data to meet your specific requirements.

Brandt has achieved a 70 percent minimum response rate for several state customer satisfaction surveys. We typically achieve response rates of 70 – 75 percent.