Go Outdoors Georgia

Georgia Wildlife Resources Division

In January 2014, Brandt was selected by the Georgia Department of Natural Resources, Wildlife Resources Division (GWRD) to design, develop, and implement a new, cutting edge recreational licensing and boat registration system to replace the obsolete solution in place at that time. Since GWRD’s contract with its legacy licensing vendor was ending July 1, 2014 of the same year, Brandt proposed an accelerated timeline to develop and implement business critical systems in less than 6 months. This eliminated the need for a contract extension or any delays for GWRD. On July 1, 2014, Brandt launched the new licensing and boat registration system, Go Outdoors Georgia. Brandt completed and implemented all project deliverables on time, at no upfront cost to the Department.

Licensing

Registrations

Reservations

Streamlined Boat Registration

While developing the new Go Outdoors Georgia solution, Brandt reinvented the way Georgia WRD processes boat registrations, and implemented an all-online registration process to streamline workflows, minimize processing times, and provide better customer service. The Go Outdoors Georgia system offers customers the option to complete and submit applications online and upload proof of ownership documents electronically. While GWRD accepts ownership documents via postal mail or email, the new solution offers customers the ability to submit ownership documents electronically by taking a picture of ownership documents using a smart phone or scanning documents or images using their PC/laptop.

Automated Interactive Voice Response (IVR) Sales Tools

Brandt implemented an automated outbound IVR tool to contact customers with expiring boat registrations and offer the opportunity to renew those registrations using the automated IVR system.

Additionally, the Go Outdoors Georgia solution offers customers IVR solutions for boat renewals and fishing and hunting license sales, providing a new, additional sales channel to make sales more convenient for customers.

WMA & PFA Reservations

The newly expanded Go Outdoors Georgia solution includes camping, point of sale and pavilion reservations for Georgia WRD Wildlife Management Areas and Public Fishing Areas so that customers may purchase their fishing license and make a camping reservation at the same time. Georgia WRD staff are able to manage customer accounts, edit facility information/availability, and manage reservations including new reservations, cancellations, and transfers. Georgia WRD customers are able to make reservations online, on site and via our Georgia-based call center.

Additional Services

PCI
Compliance

Product / Catalog
Management

System
Configurations

System Security
& Hosting

L a w En f o r cement T ools

Enforcement
Tools

Game Check
& Harvest

Print
& Fulfillment

Quota / Special Hunts
& Lotteries

Equipment
Support

Contact
Center

Marketing
CRM

Merchandise

Mobile
App

API / Web
Services Integration

Data Dashboards
& Reporting

For life beyond four walls, Brandt delivers.

“In the spirit of true partnership, Brandt has exceeded contract requirements. I have been delighted with the GoOutdoorsGeorgia system, the Service Desk, and Brandt’s customer-focused attitude and attention to detail.”

1.1M+Annual
Transactions

845K+Annual
Customers

126K+Annual Vessel
Registrations

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