Brandt provides contact services to state agency employees, sales vendors, and public consumers for a variety of needs including customer support, sales, regulations inquiries, technical application assistance, and hardware support.
Brandt-employed personnel are behind all communications
Automatic Call Distribution
Inbound calls are automatically distributed to available agents
Established escalation protocols for transferring contacts to agency headquarters
Voice recording and metrics tracking to ensure high quality interactions and response times
Trained in agency regulations, protocols, and customer service best practices
Remote contact center agents work across the country ensuring staff are always available regardless of local weather or events
Brandt offers agency customers a variety of contact channel options for end users to communicate.