Providing the best possible experience to support our partners and the public.
Document Mailing & Fulfillment
Brandt’s fulfillment team prints and ships a variety of document types including vessel decals, titles, hard cards, and paper letters.
With the capacity to print over 30,000 documents a day, our typical turnaround time is within 24-48 hours. Timestamped notes are added to the customer’s profile including shipping address for easy to access confirmation information.
Customer Service & Phone Sales
Our PCI-compliant, in-house customer service center provides customer support and telephone sales on behalf of our state agency partners.
We take the responsibility of front-line communications with the public seriously. With rigorous ongoing training, our call center agents receive glowing reviews for their phone courtesy, knowledge, and customer service.
Agent Support & Help Desk
Providing in-house Agent Support & Help Desk ensures Agency priorities are met and measured for success.
We provide hardware deployment and help desk support to license agents and ranger stations throughout our states.
Our dedicated team members help with technical support to ensure your agents can efficiently and confidently sell your products.
Our Promise to Our Partners
We are with you every step
of the way.
We won’t sleep on a needed fix.
The Customer is always right.
Strategic marketing techniques to attract new customers and reduce churn.
Incentivizing existing customers to share with friends to sustainably grow reach.
Engaging new audiences with quarterly stories to print media, local news, and magazines.
Paid publication opportunities & Department communications