Archive for category: News

As Hurricane Idalia swept through the greater Tallahassee, Florida region on Wednesday, August 30, 2023, and the pressure of opening dove hunting seasons in a majority of its states, Brandt’s operations faced a significant test of its operational resilience. Despite power outages, personal safety, and logistical challenges posed by this natural disaster, Brandt’s service to its state agency partners remained strong. Thanks in part to comprehensive preparation and robust continuity plans, public users and state agency personnel continued to receive uninterrupted, high-quality service.

With every state’s licensing and reservations solution supported by redundant cloud hosting located across the United States, Brandt’s online solutions maintained its 99.99% uptime average.

Brandt’s remote workforce has expanded over the past few years with recent adoption by the contact center for remote contact center agents answering phone calls. Even with backup generators at their headquarters to offer respite for employees in need, contact center agents had the ability to dial in from their remote location when their shifts began throughout the day. “Our contact center agents geographical spread, and diligent planning of the managerial staff with staged shift starts made Wednesday, like every day, a success in the contact center,” said Tariq Mirza, Vice President of Service Operations at Brandt. Staffing and caller data are closely monitored to ensure quick times to answer and time to resolution. “Wednesday was just another day in the office with a little more pep in our step as the storm went by.”

Remote contact center agents played a crucial role in ensuring the continued operation of essential services, even during power outages in the wake of the hurricane. On Wednesday alone, 2,138 calls were handled and 483 card documents were printed for mailings.

Service, stability, and security are critical to Brandt’s state agency partners and their public users. “Our clients are at the forefront of every business decision we make, and it is times like these, that validate the positive impact we can make as an organization by staying miles ahead of today’s concerns” exclaimed Mirza.

Brandt has consistently organized donations and supplies support to those impacted by Hurricanes and other natural disasters for many years including those in Louisiana and Florida. Our thoughts go out to those impacted in our area, particularly the Perry, Florida community just east of Tallahassee as well as the path up Florida, Georgia, and South Carolina.

March 30, 2023 – Brandt Information Services (Brandt) is pleased to announce the signing of a five-year contract extension with the Iowa Department of Natural Resources (DNR) for the operation and enhancement of the online licensing and registration system, Go Outdoors Iowa. The statewide system serves as a comprehensive platform for selling and providing access to a range of outdoor recreational and commercial privileges, such as hunting licenses, fishing licenses, safety education certificates, and Iowa Outdoors magazine subscriptions.

Under the extended contract, Brandt will continue to manage and support the Go Outdoors Iowa system, ensuring its seamless operation and consistent availability to the public. The partnership between the DNR and Brandt has proven highly successful, streamlining the licensing and registration process while providing essential services to Iowa’s outdoor enthusiasts and commercial enterprises.

Go Outdoors Iowa has made it easier than ever for residents and visitors to engage in recreational activities across the state. With a user-friendly interface and secure payment processing, the online system allows individuals to conveniently purchase or renew licenses, register for safety courses, and access other outdoor resources. DNR is benefitting from precedented license, registration, and product sales through Go Outdoors Iowa, reporting a 13.9% increase in system transactions and a 13.7% increase in total items sold in the past year alone.

“We are honored to continue our partnership with the Iowa DNR and support their mission of promoting and preserving Iowa’s natural resources. The Go Outdoors Iowa system has empowered countless individuals to engage in outdoor activities responsibly. We remain committed to delivering innovative solutions and exceptional service to Iowa DNR and its constituents.”

Alan Wise, Chief Success Officer at Brandt

With the extension of the Brandt contract, the DNR looks forward to further modernizing the Go Outdoors Iowa system and incorporating additional features to better serve the needs of its users. This partnership reaffirms the commitment of both organizations to harnessing technology for the benefit of Iowa’s residents, while simultaneously supporting conservation efforts and the sustainable management of the state’s natural resources.

For more information about the Iowa Department of Natural Resources and the Go Outdoors Iowa system, please visit brandtinfo.com.

About the Iowa Department of Natural Resources
The Iowa Department of Natural Resources is responsible for the management and preservation of Iowa’s natural resources, including wildlife, parks, forests, and water resources. Through education, regulation, and collaborative initiatives, the DNR aims to conserve and enhance the state’s environment, ensuring its sustainability for future generations.

About Brandt Information Services
Brandt Information Services is a leading provider of innovative software solutions for government agencies and private organizations. With a focus on improving operational efficiency and user experience, Brandt offers a wide range of services, including licensing and registration systems, payment processing, and data management solutions. With a strong commitment to client success, Brandt continues to deliver cutting-edge technology to simplify complex processes and empower organizations to achieve their goals.