Go Outdoors Louisiana Offers a New Reservation System for Louisiana State Parks

Louisiana State Parks and Brandt launched Go Outdoors Louisiana on June 1, 2022, a full-service parks and camping reservation system. The new launch included the release of a new central reservation system, point-of-sale system, call center, and golf course management system. The new reservation system will allow for a more streamlined booking process for customers at GoOutdoorsLouisiana.com to reserve campsites, cabins, purchase park passes, buy merchandise, and make a donation.

“With the launch of Go Outdoors Louisiana, we continue to expand our product offering and provide simple, modern and secure well-designed systems for our state partners. We are excited for the increase in revenue that this system will bring to Louisiana State Parks and its conservation efforts,” stated Richard Wise, CEO of Brandt.

About Brandt

Brandt Information Services provides simple, modern, and secure technology solutions to conservation agencies and their public users that transform the outdoors experience. The company serves organizations in the fishing, hunting, boating, and parks and camping industry with licensing, registration, reservations, and e-commerce technology and services.

Go Outdoors Kansas is the New Licensing System for Kansas Department of Wildlife and Parks

Kansas Department of Wildlife and Parks launched its new licensing system, Go Outdoors Kansas, on May 1, 2022. The new efficient system is designed to improve the user experience for KDWP, license agents, boat vendors, and its more than two million public license holders. “We are transforming the outdoors experience with our simple, modern, and secure Go Outdoors Kansas solution,” announced Richard Wise, Brandt CEO. Through the Go Outdoors Kansas website and mobile app, customers can purchase hunting and fishing licenses, complete harvest reports, register boats, and more.

Public customers may log in at GoOutdoorsKansas.com or download the mobile app GoOutdoorsKS. Durable license cards are available in two designs, crappie or pheasant, with artwork by KDWP’s Dustin Teasley and full card design by Brody Latham.  

The iOS and Android mobile apps allow users to access their licenses easily on their phones, view regulations and sunrise/sunset times in the field, and report harvests after hunting. Also included in the release is a private law enforcement mobile app for conservation officers to scan license documents and/or hard card QR codes to confirm customer status in the field, with or without cell phone reception. 

Over 500 license agent and boat vendor locations are now processing transactions through the online system. 

“Brandt will continue to work side by side with state agency partners on innovative new solutions that help improve the overall outdoors experience. We are proud to be live with Kansas,” stated Brandt’s President, Mike Wons. 

Brandt Information Services Acquires Terra Technology Group

NEW YORK, March 17, 2022  Brandt Information Services (“Brandt” or the “Company”), a NexPhase Capital-backed company and a leading provider of outdoor recreational licensing and camping reservation software, today announced the acquisition of Terra Technology Group (“TTG”), a leading SaaS technology provider for outdoor licensing and recreational solutions.

Since 2011, Brandt has grown strategically and organically to become a market leader in outdoor recreational support. The Company provides innovative software, as well as a technology-enabled suite of services, including call center, fulfillment, credit card processing, billing reconciliation, and digital marketing. These services enable public agencies to more effectively engage and grow consumers of hunting & fishing licenses and parks reservations.

With the addition of TTG’s platform, Brandt will be able to provide even more choices to best meet each agency’s needs. Under the Brandt name, Brandt’s Go Outdoors platform and the Terra platform will serve more than 18 partners in the U.S. and abroad.

“Brandt and TTG are two highly successful organizations in the outdoor recreational space, and we are excited to be able to offer both Go Outdoors and the Terra platform to our customers,” said Richard Wise, President of Brandt. “With this acquisition, Brandt has expanded our ability to serve all agencies’ licensing and reservations needs, and we look forward to helping more customers deliver easy and reliable, web-based automated experiences for outdoor enthusiasts everywhere across licensing, permitting, reservations and other purchases.”

“TTG is proud to join Brandt, an outdoor industry leader, with its strong reputation of continuous innovation and technology improvements,” said Jeff Roberts, General Manager of TTG. “Our complementary platforms offer our customers and agency partners unique technology and services built to capture real-time, high quality data that is critical for their success. We are thrilled to be able to continue this mission as part of a broader platform.”

Financial terms were not disclosed.


About Brandt

Since 1985, Brandt Information Services has provided local, state and federal agencies, as well as private organizations, with innovative solutions to maintain large-scale technology projects, streamline business processes, manage a variety of transaction systems and support agency operations. The company has successfully scaled with organic growth in the outdoor recreational industry with products and services to support hunting, fishing, boating and camping transactions.

About Terra Technology Group

Terra Technology Group is a leading provider of next-generation outdoor licensing and recreational solutions. TTG partners with fish and wildlife agencies to provide innovative technology for conservation and natural resource licensing needs. The company offers more than a decade of experience in developing and operating license and permit point of sale, event management and CRM software throughout the United States.

About NexPhase Capital

NexPhase Capital (“NPC”) is a thematic and operationally focused private equity firm that invests in lower middle market growth-oriented companies within three distinct sectors: consumer, healthcare, and software. The firm partners with companies that have reached a growth inflection point and are seeking a value-added partner to help navigate the company’s “next phase.” The NPC team has extensive industry and operational experience and NPC’s partners have invested together for over a decade. The firm has completed over 80 investments, including add-ons, and targets control equity investments between $25 million and $150 million. For more information, please visit www.NexPhase.com.

Go Outdoors South Carolina is here!

SCDNR logo

COLUMBIA, S.C., March 15, 2022

The South Carolina Department of Natural Resources is excited to announce the launch of Go Outdoors South Carolina—our new licensing and boat titling system. The new system makes it easier for our customers to:

  • View and purchase hunting and fishing licenses, permits and tags.
  • Apply for lottery hunts.
  • Register and renew watercraft.
  • Report turkey harvest through SC Game Check.
  • Upgrade to a licensing hard card.
  • Purchase SCDNR gear or make a donation through the Go Outdoors SC Shop.

Additionally, the new system brings with it a new multi-functional app. The new GoOutdoorsSC app will allow users to:

  • Also view and purchase hunting and fishing licenses, permits and tags.
  • Report turkey harvest through SC Game Check.
  • Have online resources like regulations, harvest data, the new SC Public Fishing Access platform at your fingertips.

This app is available in both the Apple and Google Play Store.

We hope this transition brings with it an improved user experience.

Turkey Hunters make sure to delete the previous app and download the GoOutdoorsSC app to report your harvest. The app from last year is no longer functional.

Find our new licensing system here.

GFP Launches Go Outdoors South Dakota

January 3, 2022

PIERRE, S.D. – The South Dakota Department of Game, Fish and Parks (GFP) launched a new e-commerce system, Go Outdoors South Dakota.

This system combines the purchases of hunting and fishing licenses with state parks camping reservations and other purchases. The new system makes it easier and more convenient for the public to log in and view their preference points, purchase hunting and fishing licenses, make park reservations, and manage their profile information.

“We are very excited to offer a one stop shop for customers looking to pursue their next outdoor adventure. The new e-commerce system makes it easier for family and friends to get outdoors and create long lasting memories and traditions,” said Kevin Robling, GFP Department Secretary.

Log in and check out the new system today at GoOutdoorsSouthDakota.com

Frequently Asked Questions

How do I log in to the new system?

Go to gooutdoorssouthdakota.com and begin by logging into or creating a mySD account. New with the system is integration with the statewide single sign on to provide additional account security and connection between other state agency systems. If you have an existing account with mySD, please use the email address on file. If you need to create a new mySD account, you will be prompted to do so after entering your unique email address. Every family member will need a unique email address for their mySD account to proceed. Upon verifying your customer information, you will be brought to the Customer Home Page where you can manage your profile information.

Will I still be able to purchase at a license agent location?

Yes. Most license agent locations will continue to sell GFP licenses. While the system launched on December 15, 2021, it would be a good idea to call ahead before visiting a license agent to make sure they are prepared to sell you a license.

Did my preference points get transferred?

Yes! All preference points on your customer account will remain valid with the new system. The preference points purchased for 2022 season are already included in the point values displayed on your account available now. For example, you purchased one preference point for Gavins Point Paddlefish on December 10, 2021 where previously you had zero. Now you will have one displaying for 2022. If you notice any irregularities with your account, please call our customer support line at 605.223.7660.

What is Auto-Renew?

Once you complete a purchase through the new system, you may be asked to sign up for auto-renew. This is a feature that allows you to automatically renew any applicable licenses/permits when they are about to expire using a stored payment method. If you choose to enroll, you will receive an email 10 days in advance notifying that your eligible licenses will be renewed using Auto-Renew. You may adjust your auto-renew settings (including stored payment) at any time before your license(s) expires through your customer profile.

Licenses eligible for auto-renew include resident small game, annual fishing, combination, and furbearer licenses. The habitat stamp will be automatically added to your cart and auto-renew with your other licenses you have selected. Nonresident annual fishing, shooting preserve, and predator/varmint licenses are also eligible for auto-renew.

Did my Auto-Renew run?

Automatic renewal of customer licenses were issued on January 3, 2022 this year. Customers with a valid payment option on file, who met the customer criteria to automatically renew their licenses, received a purchase confirmation email to the email address listed on their customer account. Log in to your account to confirm your current and 2022 licenses are on file. The system is up to date on all transactions. If you do not see the licenses you were expecting to auto-renew, please purchase accordingly.

What is a Durable South Dakota Collector’s Card?

When you purchase a license and/or permit through the system, you may be asked if you would like to upgrade to a durable card for $5. This optional, durable card is a valid form of proof of purchase that will not be damaged by water, sun, dirt, or regular wear and tear like the traditional paper document. The card is made of credit card-like material that contains your customer and license information on one side, and on the other side features artwork from Terry Redlin, America’s most popular outdoor artist and South Dakota native.

Cards are mailed within 5-10 business days of purchase to the customer mailing address on file. At the time of printing, eligible licenses currently held by the customer will print on the card. Hunters are still required to carry the physical tags for big game in addition to the collector’s card. Current licenses that will be printed on the card include: habitat stamp, annual fishing, annual small game, combination, furbearer, predator/varmint, and migratory bird.

Two artwork options are available to print on your collector’s card at this time. You may order one of each design, if desired, at time of purchase. GFP intends to offer new artwork on the collector’s cards each year, so start with the first one!

Will my mobile app still work?

As part of the system transition, there are new mobile app versions available for download. If you have the previous mobile app, please update the app through the app store. If you do not have the app already downloaded, search for “Go Outdoors South Dakota” to find GFP’s official mobile app for iOS and Android. Note: users will not automatically be updated to the latest app version. To access the latest version of the app each user must manually update/download the Go Outdoors SD app.

The app will allow you to purchase licenses and access your license information, no matter where you are. You may download multiple customer licenses to offer one secure digital license document location for families, groups, and more. This will also be a legal means of carrying your licenses in the field. In addition to storing multiple customers’ documents, you are able to sign up for season reminders and access regulations documentation.

How do I check my upcoming parks reservations and make a new reservation?

GFP has consolidated the camping reservations system into the new e-commerce system! You may now log in to gooutdoorssouthdakota.com with your mySD account to access your upcoming reservations. You may also purchase Park Entrance Licenses and/or make a campsite reservation at any state park in our great state.

If you notice any irregularities with your account, please call our customer support line at 800.710.2267

New Idaho Fish and Game licensing system gives buyers more options and features

Idaho Fish and Game has launched a new licensing system with a new contractor, and hunters, anglers and trappers will see new and more customer friendly services and options when buying licenses, tags and permits.

Buyers will have a variety of new options available when they purchase from gooutdoorsidaho.com, including:

  • No password required to log in to your account. Other information will be used so you can get into your account. 
  • Auto-renew feature that allow you to get new licenses automatically before the current ones expire. 
  • Option to store a payment method securely on file for buying convenience. 
  • Optional “hard card” puts your license and other permits (not tags or permits that need to be notched) on a durable plastic card that’s the same size and shape as a credit card. 
  • Licenses bought online are instantly valid by printing a copy or storing it digitally on your smart phone. 
  • Updated tag menu shows what tags are available for purchase, and when you put a tag in your shopping cart, it’s guaranteed available for a limited amount of time so you can finish your purchase without worrying about all tags selling out. 
  • Multiple ways to fill out mandatory hunter reports, including a quick log-in feature.
  • “Go Outdoors Idaho” phone app is available on the Apple App Store and Google play. You can download the apps for ease of buying licenses and tags, applying for controlled hunts, tracking up to five family members’ purchases, filing mandatory hunter reports, and more.

Mobile App Expands Georgia DNR Birding Wildlife Trails Program

SOCIAL CIRCLE – Seeing wildlife while exploring historic sites along Georgia’s coast is easier and more engaging thanks to a new website and app features announced recently by the Georgia Department of Natural Resources.

The launch of georgiabirdingtrails.com and the addition of a trail function to the Go Outdoors Georgia app are part of DNR Wildlife Resources Division’s efforts to expand its Georgia Birding and Wildlife Trails program. The upgrades offer improved accessibility to wildlife viewing resources and support Georgia’s strong interest in birding and other wildlife watching, activities that pack a $2 billion annual economic impact statewide.

The Colonial Coast Birding Trail has also been added to the free Go Outdoors GA app developed by Brandt Information Services. The mobile platform provides an on-the-go resource for trail users to learn about trail sites, get directions, keep a species checklist and browse recent eBird sightings. And even more upgrades are coming soon.

Visit georgiabirdingtrails.com to learn more about Colonial Coast Birding Trail sites, brush up on birding basics, download the mobile app and print a species checklist to carry with you. Hit the trail and discover why so many people are Wild about Georgia.

Positive Change During COVID-19 Pandemic

Facing unprecedented situations, Brandt implemented business continuity plans and precautionary measures to minimize disruption to our clients and maximize our efforts to keep our team members and clients safe during the COVID-19 pandemic.

COLLABORATIVE EFFORTS

  • Business Continuity: Leadership Team is in regular contact with each other and observing local, state, and federal updates in order to monitor the situation and ensure that we are deploying best practices.
  • Travel: Paused all non-essential business travel for our team members. Utilized virtual technology to connect with partners and team members to avoid any disruption or delay.
  • Workplace Hygiene: Offices receive an increased level of workplace cleaning. We are actively communicating our guidelines around general safety and hygiene to our employees and partners.
  • Remote Support: Ensuring the quality and security of our services, we implemented remote support for all employees, including Call Center agents.
  • Agency Support: Coordinated state agency leadership conference call to allow our state partners to collaboratively and candidly discuss their situations, as well as created a private online forum to share resources.
  • Marketing Support: Monitored daily digital advertising activity, adjusted messaging relevancy, and implemented new tactics to continue to evolve with the changing times.

OUR GUIDING PRINCIPLES

  • Take Care of Customers First
  • Take Care of Each Other
  • Do the Right Thing

The Remote Transition

We pride ourselves on our in-house Call Center team members who are within a short walk of the full development and leadership team. Our direct oversight and collaborative training procedures have allowed us to provide superior customer service and support. Although increased workplace cleaning and workplace safety and hygiene measures were in place, we felt the need to transition our Call Center team members to remote support during this time. Once the decision was made, our team transitioned to working from home within a few short days. It was no small task for our crew. Not only was the transition smooth, we increased customer call satisfaction:

TOOLS & TECHNOLOGY

Our IT team proactively ordered equipment that has since become unavailable for several months due to increased demand. We met with our PCI (Payment Card Industry) auditors very early in the process to ensure security compliance for our remote employees.

To overcome the lack of in-person collaboration and supervision as a result of the remote transition, we leveraged tools for digital monitoring and individual feedback for improvement. Group chats, video conferencing, and screensharing became even more critical for asking questions and sharing information.

HUMAN RESOURCES

Today, the only few team members reporting to Brandt offices are those who do not have suitable space / settings for working from home such as lack of space, internet or distractions. We also have several employees who have had to take a leave of absence. When this pandemic began impacting our operations, we were in the process of hiring and onboarding many call center agents. This was put on hold as we navigated our remote support transition and our hiring and on-boarding has now resumed to peak performance. This five-week pause meant a decrease in available agents to answer calls. We are currently hiring and remotely training a majority of our new team members and have already completed two rounds of training.

CUSTOMER MENTALITY – “SERVE AND SELL”

Refreshingly, the public customers were generally not concerned about COVID when they were calling into our Call Center. They understood that things were different, and they may need to change the way they obtained certain services, but they were still as excited to camp, hunt, fish, and boat at the majority of our partners facilities. This excitement continued to be the major undertone of the calls which contributed to our positive team mentality.

Daily messaging to the Call Center team was to “Serve and Sell”. If we have customers who call with a desire to use our partner’s facilities and make a reservation or purchase – our MAIN GOAL was to get them to that end.

CALL VOLUME

There are several factors that increased call volume during COVID-19:

  • Increased call length time: Customers who previously made reservations in-park (walk-ins) or purchased licenses at physical locations were now forced to purchase online. Many calls were simply walking the customer through their first online reservation or purchase which takes longer than regular phone requests.
  • Increased responsibilities: To help offset the lack of agency in-office staff, we took on several additional services for our partners, including processing lifetime applications and commercial applications. These workflows also increased the average length of calls.
  • Increased call volume: Increased demand for campsites and the new online users who were calling to ensure reservations were intact (albeit they receive confirmation email or text SMS).
  • Drastic and unpredicted traffic spikes: Keeping us on our toes, the spikes in call volume traffic did not follow traditional trends. Weekly fluctuations ranged from being down 30% from expected volumes to being up 30% (1,400 calls in one week for the state of Georgia alone).

To mitigate the increased call volume, it was all hands-on deck. Anyone trained and able to answer calls pitched in, starting work early and staying late. Even though we did not always shine on our required Service Level Agreements, we maintained the focus on customer service and did a great job keeping those metrics satisfactory.

SUCCESS FACTORS

We believe the following key factors to be imperative in our success:

  • Be Proactive. Anticipate and plan early for potential technology, hardware, and personnel needs.
  • Be Honest. Communicate risks, concerns, and non-issues in order to focus on what truly needed to be addressed and what the alternatives were.
  • Trust Each Other. Proceed in unison regardless of differing opinions on best steps forward.
  • Find A Way.  We may not know everything or what is involved, but we solve together.
  • The Right People. The power is in our team members who have positive attitudes to tackle each challenge.

A TIME TO SHINE

Our agency partners and the public has reached out to us privately and in very public ways to show their appreciation for us during this time. COVID-19 has and will continue to change our lives in many ways but for some of our team they embraced the stress and uncertainty to shine in their service to customers.

Here are a few recent public examples:

Hello Mr. Wise,
Just a quick note to let you know how much we appreciate the service my husband and I received today from Mrs. Gardner. I am not sure how (my husband is convinced I threw them away) but we lost our new registration/tags for our jet ski.  Husband rang your office today and spoke with Mrs. Gardner who was ever so gracious enough to send us a new set. He fessed up and told her he is sure we tossed the mail out (he thinks I did ???? ) and she was quick to say no problem, we will just mail you a new set without question. We truly appreciate her kind service and helping us secure the replacement tags. She was a joy and we just wanted to make sure she was recognized for same.Have a wonderful day! Take care…
Lynn Durham, Agent
Goochland County Farm Bureau

WE TEACH EACH OTHER

We all have an opportunity to learn from one another to hopefully become more efficient and adaptable for the next local or worldwide event which forces us to re-think and implement our services. Together, we can make the most of the toughest situations with partnership and teamwork.

Go Outdoors Oklahoma mobile app in hand

Oklahoma Wildlife Department’s New App

The wildlife department’s new app will make it easier to kick off a new year of fun in the outdoors. First for the New Year will be a new way to deal with licensing for hunting and fishing. The Oklahoma Department of Wildlife Conservation just launched a new app and I downloaded it last week.

My initial reaction is that it appears to be a huge upgrade for our state’s licensing system.

Read Full Article on Stillwater News Press >