Archive for category: News

With this new Organization Management system, participating organizations can create a user profile, which is then submitted to ODFW for approval. Once approved, ODFW makes various products available to these organizations based on their specific Organization Type. The system allows ODFW to establish whether these products are provided free of charge or at a specified price based on legislation, and it also permits the establishment of the quantity of products an organization is authorized to obtain.

Once licenses are successfully associated with a customer, the necessary documents can be easily printed and provided to the customer, facilitating the entire licensing process. In cases where the customer’s identity is not yet established, a blank card can be provided, and the customer’s information can be associated with the license after the event. This practical solution simplifies the management of licenses and helps ensure that the necessary documentation is readily available when needed.

The introduction of the Organization Management feature makes the management of licenses for fishing and wildlife group activities and enhances the efficiency of the licensing process by bringing the process online for organizations that engage with ODFW. This new functionality underscores Oregon Department of Fish and Wildlife and Brandt’s commitment to providing a seamless and user-friendly experience for both organizations and their clients, making it easier for everyone to access and enjoy Oregon’s natural resources responsibly.

Brandt has rolled out significant improvements to the Wildlife Management Area (WMA) Check-In functionality, receiving resounding praise and appreciation from users. These new features have not only simplified the process but have also brought about increased efficiency and convenience for the Wildlife Resources Division (WRD).

Streamlined Administrative Tasks

One of the standout changes in Brandt’s enhanced WMA Check-In functionality is the significantly reduced administrative burden. The previous system required numerous setups to be maintained, which could often lead to errors and inefficiencies. With the updated system, the number of setups needed to be maintained has been drastically reduced. This streamlined approach makes life easier for WRD personnel and ensures that their valuable time and resources are not spent on cumbersome administrative tasks.

The Introduction of Check-In Forms

Another feature of the enhanced functionality is the introduction of Check-In Forms. These forms have transformed the way WRD personnel interact with visitors and stakeholders. They serve as a structured and user-friendly way to gather essential information from visitors, enabling WRD to better understand and serve the needs of the public. These forms also help streamline data collection and analysis, leading to more informed decision-making.

Mobile Check-Ins for Better Flexibility

In an era where mobile technology plays a central role in daily life, Brandt’s enhanced WMA Check-In functionality has embraced the trend by introducing Mobile Check-Ins. This feature allows visitors to check in conveniently using their mobile devices, eliminating the need for physical paperwork and reducing the wait times for visitors. For WRD, this means increased efficiency, reduced lines at entry points, and better data accuracy, as well as improved user experience.

Brandt’s enhanced WMA Check-In functionality has brought about a welcome transformation in WRD’s operations. By reducing administrative burdens, introducing Check-In Forms, and embracing mobile technology, these improvements provide WRD with greater efficiency and enhanced data accuracy. These changes not only benefit WRD but also ensure that users experience a more convenient and enjoyable interaction with Georgia’s Wildlife Management Areas. As the positive reviews continue to pour in, it is clear that the new functionality is a game-changer for the WRD and those it serves.

Having introduced this to the industry first in 2015, Brandt was the first to offer auto renew and our agency partners continue to lead the way in system revenues and conversion rates. Brandt’s automatic renewal program (auto renew) makes it easy for public users to stay licensed whenever possible, setting their licenses and permits to be automatically renewed without lapsing.

Public users who complete a transaction online are asked if they would like to opt-in to auto renew their licenses during the checkout process, and can update their preferences at any time. When the item is about to expire, the license system notifies the customer and subsequently charges the customer’s credit card for the subsequent item duration.

This program has proven to be an easy and effective way to increase retention while decreasing the churn rate of license purchases. It has stabilized agency revenue streams with license auto renew, and allows public users to always be prepared for their next adventure.

By implementing automatic renewals, customers are more likely to renew their licenses on time, resulting in a smaller gap in licensures and long-term higher number of licenses sold. Additionally, the convenience of auto renew increases customer satisfaction and loyalty. After five years of offering the service, Brandt has seen an average of 9.5% auto renew adoption rate.

Auto Renew Features Include:

• Secure Payment Tokenization
• PCI Level 1 Compliant
• Optional Opt-In Program
• Automatic Communications
• Positive Public Feedback
• Administratively Configurable

To determine an estimated rate of customers utilizing the auto renew program, Brandt analyzed its current state agency partners that have auto renew running for over a year, and followed the adoption rate trend for the first five years when licenses were able to be renewed.

In Year 0, users are signing up for auto renew. Beginning Year 1, users are having licenses that are eligible to be renewed automatically. The auto renew adoption rate is calculated by the volume of transactions processed through auto renew divided by the total volume of transactions eligible for auto renew processed within the same time period.

Brandt’s Auto Renew Annual Adoption Rates

States are experiencing a compounding growth in the number of auto renewing license holders with every year after launch.

Brandt’s auto renew functionality is an opt-in program where a user must take the extra steps to opt-in to the service. This approach provides higher customer satisfaction by positioning the functionality as a value-add to users rather than a trick to purchase again.

During difficult license sales periods such as poor weather, consistent auto renew transactions provide a reliable revenue stream, including enrolled donations and hard cards. For 365-day licenses, the increase in auto renew enrollments shows a direct correlation to decreased average gaps in licensure.

Brandt is thrilled to announce the two-year extension of our contract with the Washington Department of Fish and Wildlife (WDFW) for the continued operation and enhancement of their online licensing and recreation system. Functioning as an all-encompassing hub, this platform acts as a focal point for the sale and provision of diverse outdoor recreational and commercial privileges. These privileges encompass hunting licenses, fishing licenses, permits, lottery management, integration of hunter education, streamlined customer and vendor communications, and advanced business intelligence dashboards.

The collaboration between WDFW and Brandt has been characterized by achievements, transforming the way licensing procedures are conducted, elevating customer interaction, and furnishing invaluable resources for business analysis.

“We’re honored to maintain our strong partnership with Washington Department of Fish and Wildlife, aligned with their conservation mission. Brandt’s platform empowers responsible outdoor engagement. Our commitment is steadfast in delivering innovative solutions and excellent service to WDFW and its constituents.” – Jeff Roberts, Chief Technology Officer.

Extending the agreement with Brandt equips WDFW to persist in refining the licensing system, incorporating additional features and improvements specifically designed to accommodate the evolving needs of license holders, vendors, and the broader community. This partnership reaffirms the shared commitment of both parties to utilize technology to enhance outdoor encounters, champion conservation endeavors, and efficiently oversee all the natural resources Washington State has to offer.

For more information about the Washington Department of Fish and Wildlife and the Brandt system, please visit https://www.brandtinfo.com.

About Washington Department of Fish and Wildlife
The Washington Department of Fish and Wildlife is dedicated to preserving, protecting, and perpetuating the state’s fish, wildlife, and ecosystems while providing sustainable fish and wildlife recreational and commercial opportunities.

About Brandt Information Services
Brandt Information Services is a leading provider of innovative software solutions for government agencies and private organizations. With a focus on improving operational efficiency and user experience, Brandt offers a wide range of services, including licensing and registration systems, payment processing, and data management solutions. With a strong commitment to client success, Brandt continues to deliver cutting-edge technology to simplify complex processes and empower organizations to achieve their goals.